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32px);height:520px;max-height:calc(100vh - 140px);background:#fff;border-radius:14px;box-shadow:0 12px 40px rgb(0 0 0 / .18);z-index:9999;display:none;flex-direction:column;overflow:hidden;font-family:'Inter',sans-serif}.filipa-chat-panel.open{display:flex}.filipa-chat-header{background:#6f2028;color:#fff;padding:16px 18px;display:flex;align-items:center;justify-content:space-between}.filipa-chat-header-text{display:flex;flex-direction:column}.filipa-chat-header-name{font-weight:800;font-size:15px}.filipa-chat-header-status{font-size:12px;opacity:.85}.filipa-chat-close{background:none;border:none;color:#fff;cursor:pointer;padding:4px;font-size:20px;line-height:1}.filipa-chat-body{flex:1;overflow-y:auto;padding:16px;background:#f7f9fc;display:flex;flex-direction:column;gap:10px}.filipa-case-toggle{margin:10px 12px 0;min-height:40px;border:1px solid #d8c58a;background:#fff8e6;color:#331014;border-radius:10px;font-family:inherit;font-size:13px;font-weight:700;cursor:pointer;box-shadow:0 2px 8px rgb(26 61 92 / .08)}.filipa-case-toggle:hover,.filipa-case-toggle:focus{outline:none;border-color:#b78a24;background:#fff3d0}.filipa-case-form{display:none;padding:10px 12px 12px;background:#fff;border-top:1px solid #e3e8ef;gap:8px}.filipa-case-form.open{display:grid}.filipa-case-form-title{margin-bottom:2px;color:#1a3d5c;font-size:13px;font-weight:700}.filipa-case-form input,.filipa-case-form select,.filipa-case-form textarea{width:100%;min-height:38px;border:1px solid #d3dae5;border-radius:8px;padding:8px 10px;box-sizing:border-box;font-family:inherit;font-size:13px}.filipa-case-form textarea{min-height:74px;resize:vertical}.filipa-case-form input:focus,.filipa-case-form select:focus,.filipa-case-form textarea:focus{outline:none;border-color:#1a3d5c;box-shadow:0 0 0 2px rgb(26 61 92 / .12)}.filipa-consent{display:flex;gap:8px;align-items:flex-start;color:#475569;font-size:12px;line-height:1.35}.filipa-consent input{width:auto;min-height:0;margin-top:2px}.filipa-case-form button{min-height:40px;border:0;border-radius:8px;background:#8b2b31;color:#fff;font-family:inherit;font-size:13px;font-weight:700;cursor:pointer}.filipa-case-form button:hover,.filipa-case-form button:focus{outline:none;background:#74242a}.filipa-case-form button:disabled{opacity:.55;cursor:not-allowed}.filipa-msg{max-width:85%;padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.45;word-wrap:break-word;white-space:pre-wrap}.filipa-msg-bot{background:#fff;border:1px solid #e3e8ef;align-self:flex-start;border-bottom-left-radius:4px}.filipa-msg-user{background:#1a3d5c;color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.filipa-msg-typing{align-self:flex-start;color:#94a3b8;font-style:italic;font-size:13px}.filipa-chat-input{border-top:1px solid #e3e8ef;padding:12px;display:flex;gap:8px;background:#fff}.filipa-chat-input textarea{flex:1;border:1px solid #d3dae5;border-radius:8px;padding:8px 12px;font-family:inherit;font-size:14px;resize:none;min-height:38px;max-height:100px}.filipa-chat-input textarea:focus{outline:none;border-color:#1a3d5c}.filipa-chat-input button{background:#1a3d5c;color:#fff;border:none;border-radius:8px;padding:0 16px;cursor:pointer;font-weight:500;font-size:14px}.filipa-chat-input button:disabled{opacity:.5;cursor:not-allowed}.filipa-chat-disclaimer{text-align:center;font-size:11px;color:#94a3b8;padding:6px 12px 10px;background:#fff}@media (max-width:480px){.filipa-chat-fab{right:14px;bottom:14px;width:62px;height:78px}.filipa-chat-mascot-button{width:62px;height:78px}.filipa-chat-fab.is-collapsed{width:48px;height:48px}.filipa-chat-hint{right:calc(100% + 8px);width:min(220px, calc(100vw - 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